Last updated: 09-19-2024 (Demo Content)
Thank you for shopping at Kraito Lifestyle. We strive to provide the best shopping experience and customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
Eligibility: You have 7 days from the date you received your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, worn, or altered may not be eligible for a return.
Non-Returnable Items: Certain items cannot be returned, such as:
- Perishable goods (e.g., food, flowers)
- Custom or personalized products
- Digital downloads or gift cards
- Sale or clearance items
Process: To initiate a return, please contact us at [email protected] with your order number and details of the product you would like to return. We will provide instructions on how and where to send your return.
2. Refunds
Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed back to your original method of payment.
Timeframe: The refund will typically be processed within 7 business days. However, please note that it may take additional time for your bank or credit card company to reflect the refund in your account.
Partial Refunds: In some cases, only partial refunds may be granted (e.g., items with obvious signs of use, items not in their original condition, or items that are returned more than 7 days after delivery).
3. Exchanges
Defective or Damaged Items: We replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at with photos and details of the defect or damage. We will provide instructions for the exchange process.
Size/Color Exchanges: If you wish to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.
4. Shipping Costs
Return Shipping: You will be responsible for paying for your own shipping costs for returning an item, unless the item arrived damaged or defective. Shipping costs are non-refundable.
Replacement Shipping: If you receive a replacement due to a defective or damaged product, we will cover the cost of shipping the replacement item to you.
5. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
6. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
7. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
- Email: [email protected]
- Phone: +1 (555) 000-0000
- Address: 0000 Market Street, Suite 000, San Francisco, CA 94103, USA